We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack came quickly. As a gift, a rubber band for hair, a trifle, but nice. In color I thought it would be lighter, but this is also normal. Unfortunately, the side pockets are small for Samsung Galaxy A50. The volume is roomy, with a baby to walk just right. All necessary fit
The backpack turned out to be even better than they imagined. Came to Moscow quickly, the quality is very satisfied. With the store did not communicate, there was no need. 3 weeks on the way, at each stage was tracked.
Great backpack. When I received it, I felt a slight disappointment, as it did not open as widely as I would like. But, the backpack was so convenient, including the handle.
Very cool and solidly made backpack. Recommend!
Not very convenient and so good!
Super backpack, in real life a little less, the seams are even, the material itself is dense. It was 20 days in the Vologda region. Its 100% money costs, to the store Thank you. I recommend to buy.
I came quickly. The frontal fabric is denser than jeans. The zippers are working. Sewn very neatly. Happy! Recommend
Fast delivery, backpack something smaller than I wanted but good quality and very pretty
A wonderful backpack, high-quality tailoring and accessories. The picture matches. I have been using the bag for three years, seasonal, but it's still like new. I think the backpack will also last a long time! Thank you for the gift to the store
Great backpack, but ready to pay extra for more advanced straps and straps
Good quality and zipper works perfectly. My only concern is that the bag is too small. It’s ok for iPad maybe but won’t fit a laptop. Can be used as a casual bag.
Everything is fine, a good bag
Backpack came earlier, quality Match striability
I order the second time. Very functional thing. For the city rhythm is the most suitable. It came in a month. Very satisfied with the purchase!
Very practical and design according to store's description, I liked it very much