We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Portfolio for their money norms. very strong unpleasant smell!
Very beautiful, as in the photo, an unpleasant smell is present, but I'm sure that after washing will leave. Recommend. Not small. What you need!
Backpack, as in the picture. I liked it, I wanted it. i got it quickly. I recommend it.
Рюкзак дошел быстро, фото соответствует, спасибо большое!)
Backpack matches description The smell is really present, completely weathered only after 5 days on the balcony Given the Chinese New Year, the parcel came quite quickly, 3 weeks
Bag according to description
The backpack came quickly and whole, sewn normally. The standard size is not small as in the description, the color is gentle beautiful. I liked it very much.
хороший рюкзак, соответствует картинке
The backpack is pretty. A little with a smell and a pompous. I think in a couple of days it will fade and spread out. I'm happy with the purchase.
Backpack ordered 16.03, came 10.04. The color is different from the photo, it is about the color of the sky. Easy, under the rain it is better not to get with it. The bottom is not cardboard, roomy. Satisfied, thank you to the store)
The goods arrived within 10 days. Very quickly, for this thank you! The goods itself according to its description, the quality is good, the size is excellent, not small and not huge.
It came quickly, all whole, a good backpack, but it stinks of fish.
A cool backpack, roomy, everything as in the description, came quickly. There was a small smell of sticks from sushi, but the next day, the norms, weathered a little. I think for total weathering it is necessary to keep two or three days outside. Well holds the shape, made qualitatively
it looks nice and it's decent quality, accurate size. It has a weird smell when you unpack it but it goes away after 2 days on air.