We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm just delighted with the backpack, it's roomy, though. And not big, light, cleaning. I came incredibly fast. Many thanks to the store!!! Recommend
Cute small backpack, well sewn, no smell. All locks work.
The photo looks bigger, the quality is excellent
Good quality backpack. Thank you to the store for the gift. All promptly sent and not long went.
thanks alot for your hard work
Gavau greitai, geros kokybės, rekomenduoju
Very nice recommend
Thank you for the quality goods! I wear the same black for the second year, very satisfied!
Хороший рюкзачок, на лето самое то, спасибо продавцу за милый подарок.
S est mon 2ème sac merci
Nice backpack. All as in the photo
Very soft and light. A little less than I expected. The size gives the top valve, under it there is space. I like it.
Delivery to Mo two weeks, with the store did not communicate, the backpack is small, neat, boiling White, purchase is satisfied, I definitely recommend the seller and the goods. All good shopping!
Backpack came quickly: up to Sochi 16 days. The backpack corresponds to the photo and description. I have the same black and I like it, so I decided to order also white. After 5 years, I climbed the handle-loop at the top of the black backpack, I took it to repair and I was sewn another handle, the backpack again like a new one. I recommend, the quality is good!
Super. That's what I wanted!
Very cute and comfortable. As a gift, an elastic band for hair. Very fast delivery. Seller recommend.
Excellent! If you change the hardware for gold, it will be great!