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15 reviews
100% of buyers enjoyed this product! 89 orders
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15-40 days (ships out within 5 business days)
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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of TINU TALES (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://tinutales.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

15 reviews
100% of buyers enjoyed this product!
5 stars
(15)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 star
(0)
Buyer
Review
M***a
verifed buyer
17 Oct 2021

спасибо все хорошо.

Customer
verifed buyer
16 Oct 2021

Smart Cover works. The store put as a gift some Korean sticker-filter of electromagnetic waves. Xiexie. Viva la Belarus!

B***n
verifed buyer
15 Oct 2021

Everything is ok!!!

O***n
verifed buyer
14 Oct 2021

Товар хороший. Полностью соответствует описанию.

Customer
verifed buyer
14 Oct 2021

Good

V***o
verifed buyer
12 Oct 2021

The quality of goods and service is excellent! The store sent the goods the same day. Delivery to Siberia from Hong Kong in 9 days is a super result! In general, I recommend the seller!

Customer
verifed buyer
12 Oct 2021

The product corresponds to the description perfectly approached the Xiomi Note 4. delivery to Dagestan was very fast. Thank you.

Е***в
verifed buyer
9 Oct 2021

The cover is not bad, it's good that you can order on alischka, in the city it's hard to find on an old phone. Thank you! with the store did not communicate, the parcel was combined and came on time, so the seller is well done!)))

Customer
verifed buyer
7 Oct 2021

The cover is excellent, firm. Good silicone inside. The magnet works once, but it works. As a gift, a gold-plated sticker from electromagnetic waves :)

S***n
verifed buyer
3 Oct 2021

Everything corresponds to the description. The cover approached the size. Easy to open and fixed by latch when closed. Smart function works. The cover is not bulky, the quality is good for its price. Sent immediately after payment, went quickly. Thank you!

K***i
verifed buyer
2 Oct 2021

good

A***i
verifed buyer
27 Sep 2021

заказывал одновременно ШЕСТЬ разных чехлов-книжек. Именно книжек. Этот единственный и абсолютный фаворит. сидит плотно. на магнитный датчик реагирует хорошо. застежка магнитная тоже крепко держит. ну а функцией откидывать и смотреть в горизонтали, я не пользуюсь. хотя она тоже есть и работает.

A***n
verifed buyer
26 Sep 2021

Everything is fine! Thank you!

O***o
verifed buyer
24 Sep 2021

Nice case. I use only this.

G***r
verifed buyer
22 Sep 2021

The cover came quickly, intact and safe. The quality is excellent. Thank you

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